FAQ
Answers before you ask
Questions & Answers
Everything people usually want to know about our glass cutting boards, from knives and hot pans to shipping and returns.
Last updated November 12, 2025
1.0The boards
How big is a board?
About 15.7 x 11.8 in (40 x 30 cm), around 4 mm thick. Every design comes in this one size; see the Size Guide for how it sits on a counter.
Will my knife scratch the artwork?
No. The design is printed on the underside, so your knife only ever meets the smooth glass on top and the print stays protected beneath it.
Is glass hard on knives?
Glass is harder than wood or plastic, so blades lose their keen edge a little sooner. Many of our customers use their board for fruit, bread, cheese and serving, and give their knives a quick hone now and then.
Does it slide around?
Four non-slip rubber feet on the underside grip the counter and lift the board slightly, which keeps it steady while you slice.
Can I put a hot pan on it?
Yes, the tempered glass is heat resistant, so it works as a trivet for hot pans and dishes. As with any glass, avoid sudden extreme temperature swings, and never use it on a burner or in the oven.
Are the designs original?
Yes. Every design is our own artwork, created for Chervilrow and grouped into three collections: Kitchen Garden, Porcelain Blue, Tidewater.
2.0Care
How do I clean it?
Hand wash with warm soapy water and a soft sponge, then dry with a towel. Hand washing is recommended to keep the printed underside and the rubber feet in their best condition.
Will it hold onto smells?
No. Glass is non-porous, so garlic, onion and beet juice rinse straight off without leaving odors or stains.
3.0Orders and shipping
How much is shipping?
A $7.99 flat rate, or free on orders of $100 or more.
When will my board arrive?
Orders leave us within 1-3 business days. US delivery usually takes 5-9 business days after that, and international delivery 10-20 business days. Every parcel is tracked.
Do you ship outside the US?
Yes, worldwide, at the same rates. Outside the US, the person receiving the parcel covers any import duties or local taxes.
Do I need an account?
No. Checkout is guest-only; you just enter your details and pay.
Can I change my order?
Email info@chervilrow.com as soon as possible. If the parcel hasn't been handed to the carrier yet, we will do our best to update it.
4.0Returns and help
What if I change my mind?
You have 30 days from delivery. Email us first, then send the board to our registered address. Full steps are in the Refund Policy.
What if it arrives broken?
Email us with photos within 30 days. We send a replacement or a full refund, and you won't need to return the broken glass.
How do I get in touch?
Write to info@chervilrow.com. Our customer service email is available 24/7, and we answer every message personally.
Company details
Chervilrow is a trademark owned and operated by FRELY TECHNOLOGY CO., LIMITED.
FRELY TECHNOLOGY CO., LIMITED
RM.1801, EASEY COMM. BLDG.,
253-261 HENNESSY ROAD, WAN CHAI
HK
Email info@chervilrow.com; our customer service email is available 24/7.
Governed by the laws of Hong Kong SAR.